CyberVista has partnered with Skillsoft to bring you this eLearning course. eLearning is a self-paced, flexible learning module that helps you master job skills while preparing for your certification.This course offers hours of online instruction, featuring:
Practice Exam Package
- 180-day access period
- A mobile-optimized and Cloud-based platform, so you can access your courses conveniently from a variety of web-enabled devices
- A clean, intuitive interface designed to support a continuous learning environment
- Analytics, reporting, and measurement of your progress
- Self-paced and flexible learning options that fit your individual preferences
- An affordable, effective way to help you prepare for your certification
This exam measures the following skills*:
- Identify the fundamentals of Service Operation
- Identify key characteristics of the Service Life Cycle model
- Distinguish between Service Life Cycle functions and processes
- Recognize how a Service Life Cycle can solve Service Management problems
- Recognize Service Operation process activities
- Recognize Service Operation function activities
- Identify how to improve Service Operation performance
- Assess basic service issues
- Address basic service issues
For more information about the ITIL Intermediate: Operational Support and Analysis exam, visit the Axelos page.
*These exam objectives can change at any time.
