CyberVista has partnered with Skillsoft to bring you this eLearning course. eLearning is a self-paced, flexible learning module that helps you master job skills while preparing for your certification.This course offers hours of online instruction, featuring:

Practice Exam Package

  • 180-day access period
  • A mobile-optimized and Cloud-based platform, so you can access your courses conveniently from a variety of web-enabled devices
  • A clean, intuitive interface designed to support a continuous learning environment
  • Analytics, reporting, and measurement of your progress
  • Self-paced and flexible learning options that fit your individual preferences
  • An affordable, effective way to help you prepare for your certification

This exam measures the following skills*:

  • Identify the fundamentals of Service Operation
  • Identify key characteristics of the Service Life Cycle model
  • Distinguish between Service Life Cycle functions and processes
  • Recognize how a Service Life Cycle can solve Service Management problems
  • Recognize Service Operation process activities
  • Recognize Service Operation function activities
  • Identify how to improve Service Operation performance
  • Assess basic service issues
  • Address basic service issues

For more information about the ITIL Intermediate: Operational Support and Analysis exam, visit the Axelos page.

*These exam objectives can change at any time.