Return Policy

At N2K, formerly CyberVista, we are here to support you every step of the way, even through challenging times. Whether you face circumstances that interfere with your preparation, have changed your mind about your study plans, or have not seen the success you expected on your exams, we are here to help. We offer refunds and exchanges for any accidental purchases or schedule changes.

N2K will honor a refund up to 20 days from the date of purchase of any Practice Test or Practice Lab products. No exchanges or refunds will be granted for any products purchased for delivery via mail, pdf, or electronic download. Our Certify or professional education online courses are available for refunds within 5 business days from purchase. A 10% cancellation fee applies in the event of any eligible refund.

If you purchased an N2K product through a third party reseller, you will need to contact the company you purchased through regarding your order.

Voucher Policy

All electronic exam vouchers are non-returnable and non-refundable. They must be purchased through N2K customer service, where they are purchased on-demand from the vendor, as they have set expiration dates. Vouchers take 3-5 business days to be fulfilled.

Exchange Policy

N2K and Kaplan North America will accept products for exchange up to 60 days from the date of purchase if their access has not already expired. No exchanges will be accepted for products purchased for delivery via electronic download or certification vouchers. The customer is responsible for any difference in retail price.

Terms and Conditions

N2K does not offer refunds or exchanges if you have completed your study plan and/or passed the associated certification exam. Exchanges and refunds do not apply to subscriptions, eLearning, eBooks, Office products, or test voucher purchases.

A cancellation fee of 10% is applicable to all returns. The customer is responsible for all shipping and handling charges.

Return a Product

Please contact our student support team at 866.963.9316 or email