Frequently Asked Questions

Accessing your products.
  • Our registration system is case sensitive, so please capitalize letters where appropriate and eliminate spaces. Sometimes a space is captured when cutting and pasting, so try typing the username and password.

    If you forgot your password, no worries! Visit our Password Recovery page to reset your password. If you do not receive an email in your inbox, please check your spam folder.

  • If you can’t access your course, please contact our Technical Support team by calling 877.792.4441.

  • Current system requirements can be found on our Technical Requirements page.

  • Current system requirements can be found on our Technical Requirements page.

  • The vast majority of CyberVista Certify products are digital and do not require any shipping for physical items. CyberVista’s comprehensive training courses for the CISSP, CISM, CEH, and Security+ certifications do include physical textbooks and lesson books that require shipping. In these cases, shipping is provided by UPS or USPS when necessary. Packages can be delivered within the United States and Canada. Enrollments for these courses outside of the United States and Canada will be prompted for further correspondence on study materials including digital options.  If you have further shipping questions feel welcome to email [email protected].

Testing Center Locations
  • Pearson VUE: Exams offered for Adobe, Cisco, CompTIA, Axelos, GIAC, ITIL, (ISC)², Juniper, Logical Operations, LPI, Microsoft, Oracle, VMware – Find a testing center here

    Prometric: Exams offered for EC-Council and PMI – Find a testing center here

    Certiport: Exams offered for Adobe and Microsoft – Find a testing center here

    PSI: Exams offered for Amazon and ISACA – Find a testing center here

    *For information regarding testing center locations, exam objectives, and pending retirement, please confirm with the vendor. Examples of vendors are Adobe, Cisco, CompTIA, Microsoft, etc. This information is subject to change. CyberVista makes every effort to make sure this information is current and accurate, however, we shall not be held responsible for inaccuracies contained herein.

  • For refund/return policies, please refer to the Return Policy.

  • Please refer to our Privacy Policy page.
  • Please refer to our Extensions Policy page.
  • Follow these steps to change your password:

    1. Login with the username and password supplied to you. Please double-check your spam folder when requesting a password reset.
    2. You will be brought to the products page.
    3. Scroll down until you see Additional Info on the left menu bar.
    4. From the drop-down menu, select My Account.

    You can now change your password and click Update Account.