CyberVista has partnered with Skillsoft to bring you this eLearning course. eLearning is a self-paced, flexible learning module that helps you master job skills while preparing for your certification.This course offers hours of online instruction, featuring:

Practice Exam Package

  • 180-day access period
  • A mobile-optimized and Cloud-based platform, so you can access your courses conveniently from a variety of web-enabled devices
  • A clean, intuitive interface designed to support a continuous learning environment
  • Analytics, reporting, and measurement of your progress
  • Self-paced and flexible learning options that fit your individual preferences
  • An affordable, effective way to help you prepare for your certification

This exam measures the following skills*:

Version 3

  • Service management as a practice
  • The ITIL service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Selected processes
  • Selected functions
  • Selected roles
  • Technology and architecture
  • Competence and training

Version 4

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 15 ITIL practices
  • Understand 7 ITIL practices

For more information about the ITIL Foundation exam, visit the Axelos page.

*These exam objectives can change at any time.